Help is on hand
We've shared answers to some commonly asked questions below. If you can't find what you're looking for try visiting our Support page.
How does QJunkie differ from an appointment system?
QJunkie is a real time virtual queuing system which allows for more customers, guards against no-shows and reduces downtime. The app is designed to bring some order to your chaos and spare people long waits.
How much does it cost?
The standard version of the QJunkie app costs just £24.99 a month. Ten barbers can be added to this account.
The premium edition has a price on application.
Shop owners can however make the most of advertisement opportunities within the app, selling ad space that means they more than make their money back.
How many barbers can I set up per shop?
You may add up to 10 barbers per shop on the QJunkie app. If you require more call us and we'll sort something out!
How do I add a second barber shop?
You can add a second shop by selecting the Create A Shop button from the QJunkie homescreen.
What's the cancellation policy?
When downloading QJunkie you commit to a one month rolling contract. You can therefore cancel at anytime by giving one month's notice.
Can I advertise through the app?
Yes you can. The QJunkie app comes with four advertisement sections. You have complete control over this aspect of the app.
Invoicing is handled by yourself and you can charge as much or as little as you wish. Simply ask partners to come up with appropriate artwork for your system.
Money made through this feature means the app effectively pays for itself.
Can the app be customised?
Yes. You can customise all aspects of the QJunkie app when signing up to our premium version. If that's not for you you can still request bespoke avatars, which we'll design for just £65 per employee.
Do I have to be in my shop to manage the app?
No. You can manage the QJunkie app and by extension your shop from anywhere in the world!
Can I send push notifications?
Yes. The app lets you send updates and shop promotions to your client base at no extra charge.
How can I be sure my client's data is secure?
Who do I contact if I have a problem?
If you experience any issues with the app please visit our Support page, where you can submit an enquiry, begin a Live Chat or find our Support helpline.
Are walk ins possible?
Yes. Those who walk in can book into a queue there and then. Shop owners need simply to add them through the staff app on either a phone or tablet.
Failing that you may set-up a shop kiosk and allow clients to book onto a queue themselves using an in-house tablet.
What kind of internet connection is required?
The better your wifi the quicker QJunkie will run in your shop. The app works smoothly using 4G.
Is QJunkie compatible with laptops?
No. If you're using a Windows PC click Login at the top of this page where you'll be able to use the app in its entirety.